Leandro Herrero

CHANGE: Only behavioural change is real change. This applies to individuals and to organisations, to business management, education or health. By repeating the mantra that we are resistant to change, we create a fantastic alibi to justify inertia, painful change or an expensive consulting programme. The fact is that we are NOT resistant to change because biologically and psychologically we ARE change.

CULTURE: Behaviours create cultures, not the other way around. If you change behaviours you’ll get culture: organisation, social groups, etc. The emphasis in change should be on behaviours. Processes and systems are the easy bit.

VIRAL CHANGE™ is the only real alternative to slow, painful, expensive and unsuccessful management of change in organisations. Viral Change™ takes you from the standard big-set-of-actions or big-initiative-‘change’ (with colossal communication programmes pretending to reach everybody in the organisation) to the power of a small set of behaviours spread by a small number of influential people (tip: most likely not in management ranks) creating an internal epidemic of success (in whatever agreed form you have defined it). Viral Change is infection. Traditional change management is indoctrination.

LEADERSHIP: Leaders with strong vision bother me. In the Proverbs we learn that ‘when there is no vision, people perish’. I think that when there is too much vision, people perish faster. People with all the answers - including leaders - are overqualified for any job. Leadership is praxis, a practice. Leadership is a be-coming experience, it’s never finished.

COLLABORATION: Competing on collaboration is today’s true competitive advantage. Only ‘collaboration-R-us companies’ will make it. Collaboration is a behaviour and, as such, we need to reinforce it, if not ‘install it’ de novo in the organization. Web 2.0 and Enterprise 2.0 environments need collaboration as a behaviour, they do not convert individualistic, social Darwinian people into co-operators automatically.

ORGANISATIONAL DESIGN: Designing organisations is no back-of-an-envelope affair, even if the envelope is an expensive-big-consulting-group one. Organisational architecture is the sum of structure, behaviours, the collaborative fabric and leadership. Without one or more elements, the house will have no roof or no doors. Matching all your options with all the criteria for the building (= what you care about) must be a rational process that integrates all the emotions of your team.

Contact: Please call +44 (0)1494 730 999 or send an enquiry