And employee characters, and company culture, and all the unwritten rules of the organization are shaped in the cafeteria, the corridors, the smoking areas, the car park, the water-cooler corners, the elevators, the reception, the workstations, the work floor and the toilets. And even the carpool, car-sharing system.
Hardly places where leadership development, change management, new manager programmes, lean training or health and safety workshops take place. At least, not the last time I checked.
Houston, we have a problem!
We spend 75% or more of the efforts and money in the formal structures, but 75% or more of the shaping of company life takes place elsewhere.
VP of Management Optometry wanted.
Previously posted in February 2018.