- Leandro Herrero - https://leandroherrero.com -

The internal-external mismatch says a lot about companies

Some organizations that are very good at (external) marketing, are terrible at internal. Grand market(ing) plans, but can’t sell a thing internally: ideas, buy in, reasons for new investment.

Some functions that have Corporate Reputation as the job or part of the job, have a terrible internal reputation.

Some companies that have proper multi-brand management, manage the internal (employee) branding poorly.

Some enterprises with a strong External/Investor Communications function, are very weak in Internal communications.

The Internal-External disconnect is a big problem, very often overlooked. Branding, for example, is behavioural branding, or it isn’t. It’s not about logos and colours but behaviours with and within the market. Those behaviours should be reflected in internal behaviours, in the behavioural DNA of the organization. And the other way around.

An organization run in a schizophrenic, internal-external mismatch mode, is dysfunctional.

Since ‘behaviours’ or ‘culture’ are now owned by a particular function (certainly not HR), all those constituencies need to talk and agree on a set of non-negotiable behaviours.

Leadership needs to be brokers and gluers.


Join Leandro [1] and his team, as they take a deeper dive into organizational culture….

The Myths of Company Culture


Culture is the key to the complex post Covid-19 future in front of us. Culture is now ‘the strategy’, but we need to get rid of some assumptions and learn inconvenient truths.  Join Leandro this Thursday –  16th July, 18:00 BST/19:00 CET – for his free, live webinar with Q&A as he debunks The Myths of Company Culture. [1]


PLUS attendees will be eligible to receive one complimentary copy of Leandro’s new book, The Flipping Point [2].