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May 14th, 2014

Customer-centric? Prove it!

Many organizations want to be customer-centric, and will do lots of things to at least move in that direction. The […]
May 13th, 2014

A bit of inefficiency is very efficient

Cost cutting, cutting to the bone, cutting down to the bare minimum resources is praised as efficient. But it’s not. […]
May 12th, 2014

There is only one customer, and he pays the bills

I am your customer, you are my customer. When I need to provide you with something, you are my customer. […]
May 11th, 2014

The broken windows of the organization

A neighbourhood with broken windows and graffiti on the walls says: look how easy is to break a window here, […]
May 10th, 2014

Another Saturday poem for leaders who don’t read poems

It’s a poems of two lines ‘Jamesian’ By Thom Gunn (1929 – 2004) “Their relationship consisted In discussing if it […]
May 9th, 2014

From the Movie Making School of Management

Let’s make a movie. We need a producer with the money. A director to direct. An agency to find the […]
May 8th, 2014

The Hall of Fame of Mistakes

In a recent cultural assessment that we conducted, we analysed the treatment of mistakes within the corporation. This is a […]
May 7th, 2014

‘It’s our policy’ is often the worst policy

A while ago, my brand new iPhone was stolen at the airport, having left it behind on a table for […]
May 6th, 2014

All inclusive? Go where the energy is?

Many times in my consulting work, I find myself facing this dilemma. Do I involve many people on the client’s […]
May 5th, 2014

The best employee retention policy: I’ll pay you to quit

It’s in the news! It’s all over the place, particularly in mainstream US news: Amazon are paying employees to quit. […]
May 4th, 2014

Biography of a Flipchart

A meeting room without a flipchart is decaffeinated coffee. The absence of a flipchart insinuates possibly lots of talking, perhaps […]
May 3rd, 2014

Saturday poem for leaders who don’t read poems

There is an ‘Accidental Literature for Leaders’.  I call this my compilation of poems or pieces of narrative that are […]
May 2nd, 2014

Permission to be human

I have had a brilliant two day meeting with a brilliant client. One aspect of my work with organizations that […]
May 1st, 2014

Stop press: Candidate interviewed by authentic people

A recent senior hire in a client company commented to me that the thing that most impressed her in the […]
April 30th, 2014

Three models of change

Change  management, or management of change. Thank God there can only be two permutations, because they are the most over-used […]
April 29th, 2014

The tyranny of the small things

Grandiose plans get sabotaged by small things. Many years ago, I was involved in what was going to be a […]
April 28th, 2014

‘The limits of my language are the limits of my world’

Said Wittgenstein. Language in business and organizations creates frames, but also limitations. And we have lots of these frames. ‘Employee […]
April 27th, 2014

Looking at a screen is ‘the new normal’.

There was this big conference that was introduced by the chairman in this way: ‘Welcome everybody. Lovely to have you […]
April 26th, 2014

It’s Saturday again

Saturday. It seems to come quite regularly after Friday. Friday? Saturday? Weekday? As Pablo Neruda perhaps would have said  ‘Too […]
April 25th, 2014

‘Where there is too much vision, people perish faster’.

“Where there is no vision, the people perish”, says the Book of Proverbs in the Bible. This quote comes in […]