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The concept of disruption in management has been applied to innovation before. A disruptive innovation is a technology, process or […]
There is a ‘meeting expectations’ cult in business. It has created its own concept of (customer) services: meet customer expectations, […]
The company is too big to change. We are too small to compete. It’s too early for a Leadership Development. […]
One aspect of my work with organizations that I truly enjoy is to help craft the ‘Behavioural DNA’ that shapes […]
A meeting room without a flipchart is decaffeinated coffee. The absence of a flipchart insinuates possibly lots of talking, perhaps […]
Surprise is a powerful strategy in its own right. Surprise means being ahead of the game, being further ahead than […]
The closest thing to designing and building an organization is the designing and building a house. You can build a […]
Amongst my clients I have a good representation of ‘regulated industries’ such as pharmaceuticals and financial services. I, myself, spent […]
You have bought a pair of very expensive tickets for a classical music concert but the traffic is horrible and […]
Managers are good at messaging and communicating. OK, this is a benevolent assessment but let’s assume this. Also, OK at […]
This is scene one of ‘The Tragedy of Coriolanus’ by William Shakespeare. It says a lot to us. It’s easy […]
‘When the only thing you have is a hammer, everything looks like a nail’ If you have a predetermined view […]
The Business English language (yes, there is one) uses the word ‘accountability’ often associated to the word ‘taking’, as in […]
Continuing with thoughts on critical thinking…. ‘Begin at the beginning and go on till you come to the end; then […]
Meeting expectations, exceeding expectations and all that jazz! It’s often said that success equals performance minus expectations. Three comments on […]
‘For every problem, the Victorians have a building’. For every idea that we need to carry forward, we invent an […]
These are ‘functions’ and ‘structures’ in need of spaces in the organization. You may not be brave enough, or crazy […]
Many of us spend quite a lot of our time in what we call ‘work’. The business day now has […]
The degree of comfort in discovering the roots of things, cannot be taken as proof of the truth. The best […]
Is this what people want? Singing along with what the Big Gurus have provided? Music and lyrics? Sometimes I feel […]
