List

culture and behaviours

  • ‘Entrepreneurial, start-up spirit’: Can I have one of these, please?

    Many people, and certainly many of my clients, would like to have, or not to lose, ‘the entrepreneurial spirit’. Some […]

  • A ‘culture of X’ is not the same as a culture of ‘training on X’. Safety is a good example

    Organizations have traditionally used a three-legged approach to creating a  ‘culture’: Communications, training and compliance. None of those in isolation […]

  • Not even bottom-up. Certainly not top-down. Lasting organizational change is a polycentric social movement, or it isn’t.

    In organizational life we are used to the dichotomy ‘top-down’ and ‘bottom up’, for example, when we talk about change. […]

  • Big Banks have been fined again. A tiny fraction of the fines with the right behavioural change approach would change their cultures for ever.

    It seems like the Weekly News about Banks Bad Behaviour. This time about  big fines. ‘Between fines and legal costs, […]

  • A behavioural epidemic can’t be fought from within. It needs a behavioural counter-epidemic to take over

    I have explored this theme before in my Daily Thoughts (June 4th)  but I feel compelled to go back! Behavioural […]

  • ‘Make it work first, then clean it up’ versus ‘Clarify all first, then act’. You Choose!

    Imagine this situation, which I am sure you have never come across. Just kidding. A ‘project’ (not necessarily defined as […]

  • John Kotter’s 8 Step Change Management model is the best change model of the last Century. Why this is still alive in 2014 is beyond me.

    John Kotter, Harvard Emeritus professor and prolific author, has made a significant contribution to Leadership and Change for many years. […]

  • ‘We have a communication problem’ is not always a good start.

    ‘Lack of communication’ or  ‘a communication problem’, is perhaps number one declared culprit in most of our troubled organizational life. […]

  • Getting things done: ‘Relationships’ vs. ‘Structures’

    A while ago, a telecom client complained to me about his particular division which seemed to work entirely ‘on relationships’. […]

  • Your Branding Department is your entire workforce

    Your workforce is your sales force, your PR department, your Reputation Management Group, your Brand Managers, your Advocacy Group. It […]

  • ‘To save everything, click here’, and its version inside the company

    Ckicktivism is the term used to describe the type of pseudo-activism that consists in clicking the ‘Like’ button (Facebook mainly) […]

  • ‘It depends’: when ethics, leadership, and values become flexible and adaptable

    ‘As a partner in the communities in which we operate, we believe the company has a responsibility to conduct itself […]

  • Cultures are not created by training. Barclays is missing the point.

    A piece in The Guardian announces that Barclays is going to send 2100 Compliance Staff to the Judge Business School […]

  • To learn how to create a culture of customer focus, use one.

    Disclaimer: I don’t have shares in the company, or discounts, or commissions! No place I know can match Chateauform  (http://chateauform.com) […]

  • Trust is tribal, it’s ‘people like me’, it’s horizontal

    Consistently over years, the Edelman’s Trust Barometer keeps telling us that the greatest source of trust inside the organization belongs […]

  • “If you put the federal government in charge of the Sahara Desert, in 5 years there’d be a shortage of sand”

    These were, Milton Friedman’s (1912-2006), Nobel Prize winner in Economics, unkind words about governments. The leader of the Chicago School […]

  • Gandhi’s concept of Western Civilization

    Interrogated by a journalist: ‘Mr Gandhi, what do you think of Western civilization?’, Mr Gandhi answered:  ‘I think that it […]

  • We are not resistant to change

    I was reminded, by a recent newspaper article, that Michelle Obama was born into the Chicago of the 1960’s where […]

  • Don’t fight an epidemic of bad things. Create a counter-epidemic of good ones.

    When you have reached epidemic levels of a negative thing, fighting the epidemic from within is futile. You need to […]

  • You must understand, we are a big company

    I was told this story a long time ago.  A CEO of a large company gets a letter from a […]

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      Daily Thoughts

    September 27th, 2023

    Redefining Talent Wealth

    The war on talent McKinsey consultants started it with a book of the same title. By focusing on what it […]
    September 8th, 2023

    What I Learnt From The Monks: A Little Anthropology Of Leadership And Space On One Page

    My friends, monks of a Benedictine monastery in the Highlands, Scotland, spend most of the time in silence. I mean, […]
    August 23rd, 2023

    Can We Rescue DEI From Its Trap (The Label)?

    Most of the problems and challenges in organizations, together with most of the solutions, are behavioural in nature. It’s about […]
    August 10th, 2023

    Restructuring to force collaboration, is likely to create more anxiety than collaboration. Structural solutions for behavioural problems hardly work.

    Sometimes restructuring is done with the intention of solving a collaboration problem. ´A people´ don’t talk to ´B people´; if […]
    July 18th, 2023

    The ‘Impossible To Disagree With’ School Of Management

    ‘Good leaders have empathy, respect employees and set the example. If you want to change things, you need to have […]
    June 29th, 2023

    Large scale change is not small scale change repeated many times. Small wins repeated are lots of small wins.

    Large scale change, as a series of cascading small scale interventions (often under the philosophy of ‘small wins’) has dominated […]
    June 6th, 2023

    Culture change is not long and difficult. But we make it so…

    I suppose the question is how long is long and how difficult is difficult? In general, business and organizational consulting have […]
    May 19th, 2023

    Value is an overused term in business and, as such, it’s becoming meaningless

    Value, as usually used, means transactional monetary value. Usually it doesn’t mean intrinsic value, or value per se. For example, […]
    May 4th, 2023

    The importance of ‘critical thinking.’ Your own critical thinking is more effective at making your workplace better than any generic employee survey.

    Build your own Employee Engagement argument for free. You can’t go wrong. Here are three baskets full of concepts: Basket […]
    April 21st, 2023

    ´Busy-Ness’ Is A Trap

    I went to a big conference where I was introduced by the chairman like this: “Welcome everybody. Lovely to have […]
    April 14th, 2023

    Training and culture change. The love affair that ends in tears.

    It seems to be very hard for people to get away from the idea that if we just put individuals […]
    April 11th, 2023

    Teamocracies and Networkracies have different citizens: in-Habitants in team-work, riders in net-work

    The old view of the organization is something close to the old concept of a medieval city, where citizenship was […]
    April 5th, 2023

    3 Ways To Get Approval From Your CEO Or Your Leadership Team

    Way number 1: My team has developed these three options, A, B and C. Which one do you want us […]
    March 29th, 2023

    A Cheat Sheet To Create A Social Movement Tip = to shape organizational culture since both are the same.

    Mobilizing people. This is another of the Holy Grails (how many have I said we have?) in management. Whether you […]
    March 16th, 2023

    Critical Thinking Self-Test: A 10 Point Health Check For Your Organization And Yourself. If any of these are a good picture of your organization, you need to put ‘critical thinking’ in the water supply.

    Test yourself, and your organization. Do any of these apply? Doing lots, too fast without thinking. High adrenaline, not sure […]
    March 9th, 2023

    A culture of safety or a culture of training in safety?

    Cultures are created by behaviours becoming the norm. Safety is at the core of many industries. Significant budgets are allocated […]
    March 2nd, 2023

    Empowerment is an output. If you can visualize it, you can craft it.

    The real question is, what do you want to see happening so that you can say ‘people are empowered’? Employee […]
    February 24th, 2023

    A simple question will jumpstart your organization into change. It will also save you from months of pain spent reorganizing your people and teams.

    The following line will short-cut months of (building) ‘alignment’, integration, reorganization, team building, coalition building, and any situation in which Peter, […]
    February 20th, 2023

    Lead Via Peer-To-Peer Networks – If you don’t lead via peer-to-peer networks, you’re only driving your car in first gear.

    Peer-to-peer work, transversal, spontaneous or not, collaboration, peer-to-peer influence, peer-to-peer activities of Viral Change™ champions or activists, all of this is the […]
    February 7th, 2023

    Write a script, not a strategic plan

    If you care about the journey and the place, you need a story. If you have a good, compelling one, […]
    January 26th, 2023

    3 self-sabotaging mechanisms in organizations

    Organizations, like organisms, have embedded mechanisms of survival, of growth and also of self-sabotage. These are 3 self-sabotage systems to […]
    January 10th, 2023

    Who should be involved in culture change? All inclusive versus going where the energy is.

    Many times, in my consulting work, I find myself facing a dilemma: Do I involve many people on the client’s […]
    December 23rd, 2022

    Tell what won’t change – Introducing 1 of my 40 rules of change

    In any change programme that any organization wants to start, they will start by thinking of the things that they […]
    December 16th, 2022

    Scale It – Introducing 1 of my 40 rules of change

    When creating effective change in any organization, there are 40 rules that, in my experience, are the key between success […]
    December 5th, 2022

    Assets & Strengths Base – Introducing 1 of my 40 rules of change

    For more than 30 years I have been involved in ‘change’ in organizations. Again and again, some fundamental principles, and often […]
    November 25th, 2022

    Campaign It… is 1 of my 40 rules of change

    When you filter out the noise, when you try to extract the core, the fundamentals, those ‘universal rules’ of change […]
    October 31st, 2022

    Hybrid or not hybrid? That’s not the question…

    Culture is the new workplace If you want to have a conversation about the future of work, the nature of […]
    October 24th, 2022

    ‘Powered by Viral Change™’: A Social Transformation Platform for the organization of the 21st Century

    When we started to work on Viral Change™, as a way to create large scale behavioural and cultural change, and […]
    October 14th, 2022

    Corporate tribes, intellectual ghettos and open window policies

    We talk a lot about silos in organizations usually in the context of Business Units or divisions. But these are not […]
    October 7th, 2022

    Peer Networks are the strongest force of action inside the organization

    Peer-to-peer works, transversal, spontaneous or not, collaboration, peer-to-peer influence, peer-to-peer activities of Viral Change™ champions or activists, all of this is […]