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There is a big difference between copying and reverse engineering. Many people in business wish they could copy the great […]
There is a ‘meeting expectations’ cult in business. It has created its own concept of (customer) services: meet customer expectations, […]
Amongst my clients I have a good representation of ‘regulated industries’ such as pharmaceuticals and financial services. I, myself, spent […]
Is this what people want? Singing along with what the Big Gurus have provided? Music and lyrics? Sometimes I feel […]
To think out of the box, one has to recognise first that there is a box. Therefore one has to […]
Management cultures, particularly Anglo Saxon, love acronyms. This is something new employees need to learn. If coming from another industry, […]
The perfect state of a healthy organization is unfinished. Like a human being. ‘Born too early’ (Campbell’s hero). Finished structures […]
Powerful oversimplifications’ was the term used by Bruce Henderson, founder of the Boston Consulting Group (BCG) to define the matrixes, […]
These two statements represent a form of magical thinking of the kind seen in ancient humans (clouds) and todays humans […]
For the last, at least, 10 years of my consulting life, I have struggled to confirm the thesis, well publicised […]
The word Pontifex (Pontiff in English) is the term associated with the Pope (twitter account…err.. @pontifex, what else?). I love […]
The problem with super efficacy and super efficiency is that what works for a Swiss watch does not work for […]
There was a time when ‘my tanks are bigger than yours’ was the so called competitive advantage. Bigger muscle, bigger […]
When researching for my 2011 book Homo Imitans, I was interested in the human ability to copy from our environment. […]
So some organizations cook very, very large ones. No, this is not a gastronomic blog. Jeff Bezos, Amazon’s CEO, said […]
My experience of several health care delivery systems, both as a patient and as external consultant, is that they function […]
Looking outside is great. Looking inside is not a good idea. It leads to navel gazing. Nombrilisme in French, more […]
Deal with /learn to navigate in ambiguity and unpredictability. We don’t have good toolkits but any investment in at least […]
When years ago McKinsey consultants produced a book entitled “The war for talent”, they successfully created the impression that talent […]
Years ago, I persuaded a pharmaceutical client to make three bold moves in one: (1) To create a New Product […]
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